Vapi (/ˈVɑːpi/):
- We’re creating the shift to voice as humanity’s default interface
- We’re the most configurable platform for deploying voice agents
- We’ve grown to over 600k developers in two years, adding 2,000+ every day
- Try talking to Vapi now!
Why We’re Hiring This Role:
- As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
- Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
- This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
What You’ll Do:
- 30 Day:
- Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
- Deeply understand each customer’s deployment architecture, use cases, and success criteria.
- Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
- Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
- 60 Day:
- Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
- Begin identifying renewal risks and expansion signals across your portfolio.
- Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
- 90 Day:
- Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
- Surface qualified expansion opportunities supported by usage data and deployment success metrics.
- Enforce service tier boundaries and protect the integrity of the engagement model.
- Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
Who You Are:
- 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
- Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
- Strong stakeholder management skills with the ability to engage VP and C-level executives.
- Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
- Experienced in renewal and expansion motions and comfortable building commercial narratives.
- Highly organized with strong CRM hygiene, documentation habits, and follow-through.
- Comfortable operating in ambiguity and helping build process in a high-growth environment.
- Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
Why Vapi:
- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
